Grand Consulting has been providing IT services for more than 15 years. From our experience working with clients in various industries, we have developed phone solutions for call centers, virtual offices, multiple locations, construction sites, and traveling sales teams.
Not only will we work with you to identify your communications strategy, but we'll also ensure that your network connection is performing at its absolute best. This will optimize your business operations, allow you to scale easily in the future, and give you much more control over your business.
Generally, if you have a solid internet connection, your call quality and service reliability will be better than traditional phone lines. Many of our clients notice the difference right away.
If your internet isn’t reliable, we can test your connection and provide a full report before moving forward. Several things can affect call quality like network congestion and packet loss, so we want to identify potential issues before installation.
Anything your old phone system can do, our system can do better. Here are just a few of the many features our phone software provides:
The beautiful thing about VoIP phone systems is they can be configured and tested before they are fully implemented. We can get everything working in a test environment before flipping the switch to go live. Once that happens, the transition is seamless.
We recently completed this process with a large car dealership that receives approximately 2,000 calls a day and they didn’t experience a single second of downtime.
During the onboarding process, we will work with you to import existing numbers and configure your system so calls are routed correctly. After installation, you can just give us a call whenever you need something changed.
Absolutely! We have a dedicated person on our team who trains new clients and their staff so the transition goes as smoothly as possible. And, of course, our technicians are available to help after installation as well.
Because our phone system relies on an internet connection to transmit calls, an outage could affect your phone service. But not to worry, we offer a few solutions that can make this experience less disruptive such as call forwarding and back-up internet connections.
Some of our clients have chosen to host their phone system completely in the cloud. This is ideal for organizations with multiple locations and distributed teams. The benefit being that if one location loses internet, everyone else's phones will continue to work.